Returns & Exchanges

At Macfox, we want you to ride with confidence, which is why we offer a 14-day return window for products in original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for returns or exchanges.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully repack your Macfox gear in its original packaging, ensuring all manuals, accessories, and promotional items are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please note that return shipping costs may apply depending on the return reason.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned item for quality assurance, your refund or exchange will be processed within 5-7 business days to your original payment method.